Last updated: 17/09/2025
1.1 “Client” means the natural or legal person contracting Lyskamm SRL (“we” / “us”) for services.
1.2 “Services” include web design, web development, hosting, maintenance, content creation, SEO, consulting, graphic design, branding, e-commerce solutions, domain registration, training, and advertising support.
1.3 “Deliverables” means the tangible and intangible outcomes of the Services (e.g. website files, graphics, reports, written content, SEO analysis).
1.4 “Agreement” means these Terms, together with any proposal, quotation, scope of work, order confirmation, and variations agreed in writing.
2.1 Services are provided according to a written proposal or quotation specifying scope, deliverables, fees, timelines, and other terms.
2.2 Any additional work not included in the proposal is outside the agreed scope and will be billed separately at standard rates.
2.3 We may subcontract parts of the Services (e.g. hosting, domains) to trusted third parties but remain responsible for overall service delivery.
3.1 Fees may be fixed-price, milestone-based, or hourly. Estimates are non-binding unless explicitly confirmed.
3.2 A deposit (commonly 30–50%) is payable before work begins.
3.3 The balance is due upon completion or at agreed milestones. Hosting, maintenance, and domain services may be billed annually or monthly in advance.
3.4 Invoices are payable within 14 days unless otherwise agreed. Late payments may incur statutory interest and collection costs.
3.5 All prices are exclusive of VAT or applicable taxes, unless otherwise stated.
4.1 We may provide domain registration and hosting services, either directly or via third-party providers.
4.2 Domains and hosting accounts are registered in the Client’s name where possible. The Client remains responsible for renewal fees and compliance with provider terms.
4.3 We cannot guarantee 100% uptime or availability, but we will use reasonable efforts to provide reliable hosting.
4.4 We are not liable for interruptions caused by third-party providers, force majeure, or misuse by the Client.
5.1 Maintenance plans (updates, security patches, backups, monitoring) are available on subscription or hourly basis.
5.2 Maintenance covers technical upkeep only; new functionality, redesigns, or major upgrades are outside scope and billed separately.
5.3 We are not liable for issues caused by modifications made by third parties or the Client without our approval.
6.1 Content Writing: We create text, articles, or marketing copy based on Client input. The Client is responsible for accuracy of facts and legal compliance (e.g. copyright, data protection).
6.2 SEO: We will apply recognized SEO techniques but cannot guarantee specific rankings or traffic outcomes.
6.3 Consulting/Training: Advice is given in good faith based on experience. Results depend on implementation by the Client and cannot be guaranteed.
7.1 The Client must provide timely access to materials, accounts, and content.
7.2 The Client warrants that all materials they provide (text, images, logos, videos) do not infringe third-party rights.
7.3 The Client must review Deliverables promptly; if no feedback is given within 7 days, Deliverables are deemed accepted.
8.1 Upon full payment, the Client obtains ownership of final Deliverables except:
Pre-existing materials, templates, libraries, or third-party tools (licensed only).
Our proprietary tools, frameworks, or know-how, which remain our property.
8.2 We grant the Client a perpetual licence to use Deliverables for their intended purpose.
8.3 We may showcase completed projects in our portfolio unless confidentiality is requested in writing.
9.1 We warrant Services will be provided with reasonable skill and care.
9.2 All other warranties (implied or statutory) are excluded.
9.3 Our liability is capped at the total fees paid under the specific Agreement giving rise to the claim.
9.4 We are not liable for indirect or consequential damages (loss of profit, data, or reputation).
9.5 We are not responsible for delays caused by the Client or third-party providers.
10.1 Either party may terminate if the other commits a material breach and fails to remedy within 14 days of notice.
10.2 On termination, the Client must pay for all completed work and committed costs.
10.3 We may suspend services for overdue payments.
11.1 We comply with GDPR and applicable data protection laws.
11.2 Personal data will only be used for providing Services, invoicing, and communication.
11.3 The Client is responsible for ensuring their own website’s compliance (e.g. cookie banners, privacy policies).
12.1 Both parties shall keep confidential information secret and use it only for fulfilling the Agreement.
12.2 Confidentiality does not apply to publicly available information or that independently obtained without breach.
13.1 These Terms are governed by the laws of [insert applicable country].
13.2 Disputes shall be resolved first by good faith negotiation. If unresolved, they fall under the exclusive jurisdiction of the courts in [insert jurisdiction].
14.1 These Terms, together with any signed proposal, constitute the entire agreement.
14.2 Any changes must be in writing.
14.3 If any provision is invalid, the remainder remains enforceable.
14.4 Notices must be sent by email or registered post to the contact details provided.
